Photo of Breanna Jones

Breanna Jones

Bre Jones represents a wide range of companies in holding insurers accountable for paying claims. Her work on high-stakes federal and state court litigation, arbitration, and mediation and has repeatedly yielded positive results for clients in a wide variety of industries. Bre is at ease in a courtroom, and has drawn on her early stand-up commercial litigation and pro bono experiences to obtain hundreds of millions of dollars in recoveries for her insurance policyholder clients in more recent experience.

Bre has a particular affinity for clients in the food, beverage, and agriculture space, having grown up between the family cheese-making business and almond farm, and is looking to expand on that legal work. She is honored to be a considered a trusted advisor to a variety of prominent clients in the industry, representing them on CGL, D&O, E&O, product recall, and other insurance policy matters, and has secured multiple recoveries on their behalf.

Artificial intelligence is your new insurance claims agent. For years, insurance companies have used “InsurTech” AI to underwrite risk. But until recently, the use of AI in claims handling was only theoretical. No longer. The advent of AI claims handling creates new risks for policyholders, but it also creates new opportunities for resourceful policyholders to uncover bad faith and encourage insurers to live up to their side of the insurance contract.

Most readers are familiar with Lemonade, the InsurTech start-up that boasts a three-second AI claims review process. However, as noted in a Law360 article last year, Lemonade deferred any potential claim denials for human review, so the prospect of AI bad faith is still untested.  Now it is only a matter of time before insurers face pressure to use the available technology to deny claims as well.

So what happens when a claim is denied?Continue Reading AI Update: What Happens When a Computer Denies Your Insurance Coverage Claim?