On 12 September, 2013, the European Commission formally adopted a proposal for a new Telecommunications Regulation (the “Regulation”). The Regulation would, if enacted, reform the European Union’s telecommunication rules, including in areas such as net neutrality, spectrum allocation, roaming charges, and consumer rights in mobile and telecoms contracts. The proposal is now being considered by the European Parliament and Council.
This post, on reforms publicized as “consumer rights”, is the second part of a series on key aspects of the proposed Regulation.
The Regulation proposes a number of measures designed to strengthen the rights of European consumers in the telecoms and Internet access markets. If enacted, the proposals, which are described further below, will phase-out roaming charges within the EU, compel telecoms companies and Internet Service Providers (“ISPs”) to provide more information to consumers about service levels, and will make it easier for consumers to switch providers. In the short run, the measures are anticipated to hit revenues for telecoms companies (the Commission estimates an average annual loss of around 0.5% in revenue), but the Commission claims the benefits to consumers will also help business travellers, generating net benefits over the longer term for the economy.
Some of the key pro-consumer measures in the Regulation include:
Continue Reading EU Telecoms Regulation Proposals: Part 2 – New Consumer Rights