On 20 April 2015 the Dutch Authority for Consumers and Markets (“ACM”) published new guidance regarding its enforcement priorities in relation to distribution agreements, noting that its enforcement efforts will be focused on agreements having the most significant impact on consumer welfare.  The 28-page document explains that before opening an investigation, the ACM will first
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On 21 December 2012, the European Commission published a Code of EU Online Rights (the “Code”) as part of its on-going Digital Agenda for Europe initiative.  The aim of the Code is to set out in a single, user-friendly document the minimum rights of consumers in the digital environment.  European consumer rights arise under a number of different EU laws, including laws relating to electronic communications, data privacy, e-commerce and more general consumer advertising and protection rules.  The Code summarises pre-existing legal rights from a variety of these source laws, but the Code itself is not a legal document.  The Commission hopes that by raising awareness of these rights, the Code will inspire trust and confidence in consumers when they make use of online resources.
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